Like any other website, heegasports.com uses ‘Cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How Do We Use Your Information?
We use the information we collect in the following ways to-
- Provide, Operate, and Maintain our Website
- Improve, Personalize, and Expand our Website
- Understand and Analyze how you use our Website
- Develop new Products, Services, Features, and Functionality
- Communicate with you, either directly or through one of our Partners; for Customer Service, to provide you with updates and other information relating to the Website, and for Marketing and Promotional purposes
- Send you Emails
- Find and Prevent Fraud
Heegasports.com follows a standard procedure of using Log Files. These files log visitors when they visit our website. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes Internet Protocol (IP) Addresses, Browser Type, Internet Service Provider (ISP), Date and Time Stamp, Referring/Exit Pages, and possibly the number of Clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
GDPR Data Protection Rights
We would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:
The Right to Access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The Right to Rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The Right to Erasure – You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing – You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Return and Refund Policy
We design our products while keeping our customer’s needs in mind. However, if you do not like a product or feel that the product is not made for you, we will take it back. Heega Sports will always take returns within the given time frame. We have a 30-days return policy. You can either ask for a refund or exchange it for another item. However, we only allow a return in special cases as follows-
- The product is faulty, which would have prevented you from buying it if you knew about it earlier.
- Does not resemble our product description.
- If the product quality is something else than we claimed about.
If the above conditions are applicable, we will return the product in a reasonable time.
We care about your needs that’s why we provide 24/7 customer care service. Our support team at Heega is always enthusiastic about helping its
customers. In case of any product or shipping-related query kindly contact our support team. You can reach our support team via-
Mobile No.- 91-9520883637
Shipping policy for domestic and international orders
Shipping of all domestic orders on our website costing INR 500 or above is free. For orders priced less than INR 500, we charge a nominal fee of INR 150. Heega Sports wouldn’t disappoint you even if you’re ordering from other parts of the world, we provide worldwide delivery. Customers from all over the world can shop for our products and expect a speedy delivery. However, extra charges are applicable for shipping out of India, depending upon the location.
How to check the delivery status of your order?
Once your order is dispatched, you will receive an email and SMS with your order details. You may track your order via the link provided in the Email sent to you, by entering your Order Id, or you may also use the following link to track your shipment: https://www.shiprocket.in/shipment-tracking/.
How long will the delivery take?
You can find the estimated delivery time in product details while placing an order. However, there may be a delay in delivery depending upon remote location, special circumstances, and bulky products. You will receive emails for continuous tracking of your order from the time of placing the order to the delivery. Although we use a well-reputed courier service, if our courier service is not delivering in your area, we might deliver personally or decline your order as per the circumstances.
Do we provide express delivery?
Yes, we provide a two-day express delivery. We deliver your orders with utmost care as quickly as possible. However, we may apply some extra charges for express delivery, depending upon the product and your location.
Modes of payment
We provide our customers with COD (Cash On Delivery) as well as online payment options for making payments. Heega Sports uses a secure payment gateway (Razorpay) for online transactions. We accept all payment modes including Domestic and International Credit & Debit cards, Netbanking, EMI via Credit cards, UPI, and 6 mobile wallets. Razorpay assures a robust security system with PCI DSS Level 1 compliant along with frequent third-party audits and their dedicated security team works hard to make sure your data is always secure.