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Cancellation, Return and Refund Policy

Cancelling an order

Cancel any time before your order is dispatched, at no cost, by phone or email. Once the parcel is out for delivery we cannot recall it, but you can still return it under the terms below.

Returns within India

You have 7 days from delivery.

If the product is faulty, does not match its description, or is not the quality we claimed, tell us within 7 days and we will collect it at our cost and replace it or refund you in full. The choice is yours.

If you simply do not get on with it, send it back within 7 days for a refund or an exchange, provided it is unused, in its original packaging, and in a condition we can sell. Return freight is yours. Once a bat has been knocked in, oiled, or taken to the middle, it has been used.

Returns from outside India

If the product is faulty, does not match its description, or is not the quality we claimed, send us photographs or a short video within 7 days of delivery. We will replace the item or refund you in full. In most cases we will not ask you to ship it back, because international return freight usually costs more than the item and a faulty bat is of no use to anyone. Where we do need it back, we arrange and pay for the collection.

We do not accept change-of-mind returns on international orders. Freight makes it unworkable for both of us, and we would rather say so plainly than take the order and argue later. If you are unsure of your size, use our size guide or message us before you buy. We would rather spend ten minutes getting it right than ship the wrong bat across the world.

Custom bats

A custom bat is cut, weighted and finished to the spec you chose. It cannot be sold to anyone else, so a custom bat cannot be returned because you changed your mind.

A fault is always a fault. If your custom bat arrives damaged, is not built to the spec you approved, or fails in normal use through a defect in the willow or the making, we will repair or replace it. That is not a concession; it is what “handmade by the manufacturer” has to mean.

Bulk and OEM orders

The approved sample and the approved artwork are the standard. Goods are judged against what you signed off before production began.

  • Goods that do not match the approved sample or artwork: we correct them at our cost.
  • Manufacturing defects: replaced.
  • A change of mind after approval is not a fault. Once a run is in production, the willow is cut, the dies are made and the screens are burned. We will always talk about it, but it is not a return.

Raise any discrepancy within 7 days of the goods reaching you, with photographs and your order reference, so we can trace it back to the run.

What we cannot take back

  • Anything used, played with, knocked in, oiled or re-gripped
  • Anything without its original packaging, tags or stickers
  • Personalised items: names, numbers or your own branding applied at your request
  • Inner gloves, thigh pads, abdominal guards and other next-to-skin items, once the seal is broken, for hygiene reasons
  • Anything reported more than 7 days after delivery

How your refund reaches you

Refunds go back to the method you paid with. Once your return reaches us, or once we approve an overseas claim from your photographs, allow 10–14 working days for the money to appear. Bank and card timelines are outside our control; we will give you the reference the moment we have it.

For a Cash on Delivery order we will ask for your bank details to make the transfer, as there is no card to refund.

Talk to us first

Most of this is avoidable with one message. If something is not right, contact us before you return anything and we will tell you the quickest way to fix it.