Privacy Policy

Your privacy is important to us.

At heegasports.com, accessible from https://heegasports.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by heegasports.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@heegasports.com.

This Privacy Policy applies to:

Online activities only.
Visitors to our website with regards to the information that they share or collect on heegasports.com.

Cookie Policy

Like any other website, heegasports.com uses 'Cookies'. These cookies are used to store information, including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Information We Collect

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How We Use Your Information

To Provide, Operate, and Maintain our Website.
To Improve, Personalize, and Expand our Website.
To Understand and Analyze how you use our Website.
To Develop new Products, Services, Features, and Functionality.
To Communicate with you, either directly or through one of our Partners for Customer Service, Updates, and Marketing.
To Send you Emails.
To Find and Prevent Fraud.

Log Files

Heegasports.com follows a standard procedure of using Log Files. These files log visitors when they visit our website. The information collected includes Internet Protocol (IP) addresses, browser type, ISP, date and time stamp, referring/exit pages, and possibly the number of clicks. This data is not linked to personally identifiable information. The purpose is for analyzing trends, administering the site, tracking users’ movement, and gathering demographic information.

GDPR Data Protection Rights

We would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:

The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.

Changes to This Privacy Policy

Our website has the right to update this Privacy Policy at any time. We will notify users when we make changes to our Privacy Policy. We encourage users to regularly visit this page to stay updated.

Return and Refund Policy

Heega Sports designs its products with customer satisfaction in mind. However, if you're unsatisfied with a product or feel it doesn't meet your expectations, we offer a 30-day return policy. You can request a refund or exchange the item under specific conditions:

The product is faulty.
The product doesn't match the description.
The product quality is below expectations.

If the conditions are met, we will process the return in a reasonable time frame.

24/7 Customer Support

We provide 24/7 customer support. If you have any product or shipping-related queries, feel free to contact us at:

Email: info@heegasports.com
Phone: +91-9520883637

Shipping Policy

We offer free shipping on domestic orders above INR 500. For orders below INR 500, a nominal charge of INR 150 applies. We also provide worldwide delivery, with extra charges based on the destination.

For delivery status tracking, you will receive an email and SMS with details and tracking links once your order is dispatched.

Payment Methods

We accept various payment options, including COD (Cash On Delivery) and online payments via Razorpay. We support Credit/Debit Cards, Netbanking, EMI, UPI, and mobile wallets.