Frequently Asked Questions
Find answers to the most common questions below. We're here to help.
Where are Heega bats made?
We make them ourselves in Meerut, Uttar Pradesh.
What size bat should I buy?
Height decides the size, and age is only a starting point. Measure against a wall with shoes off, then use our bat size guide. If you're unsure, ask your coach or call us on +91-9520883637.
How long does delivery take in India?
Orders are dispatched within 1–2 days, or 2–4 days for personalised items, and usually arrive 2–6 days later, depending on your city. The product page and checkout show the estimate for your pincode.
Is shipping free?
Within India, shipping is free on orders from ₹4,999. Below that, the charge is worked out for your order and shown at checkout before you pay.
Do you ship outside India?
Yes. Standard products reach most countries in 4 to 5 days by FedEx or DHL Express. The cost is shown at checkout, any import duty is payable on arrival, and your card is charged in Indian rupees.
Can I return a bat?
Within India, you can return an unused bat in its original packaging within 7 days of delivery, and return freight is yours. If it is faulty, we collect it at our cost and replace it or refund you. From outside India, we accept returns for faults only. Refunds take 10–14 working days from the return reaching us.
Can I return a custom bat?
A custom bat is made to your specification, so it can't be returned for a change of mind. If it arrives damaged or isn't built as you approved, we will repair or replace it.
How long does a custom bat take?
We handcraft it in 1 to 2 days, then it ships.
Do I need to knock in my bat?
Yes, unless it is sold as pre-knocked. Oil it first as described in our guide, then knock it in with a mallet for at least 4 to 6 hours. 6 to 8 hours is also fine, because the more you knock it in, the better it performs.
Is there a warranty?
Our English willow, Kashmir willow and Kashmir junior bats carry a 6-month warranty against manufacturing faults from the date of purchase, and the handle is covered for life. Wear, misuse and damage from the wrong ball are not covered. Claims can be made on our warranty page.
What is the minimum order for OEM or private label?
50 pieces for a first run, then 100 per line.
How long does a bulk order take?
30 to 45 days from your written approval of the sample and artwork, then 4 to 5 days by air.
Can I see a sample first?
Yes. To judge quality, order from our own Heega range at list price plus freight. A sample in your branding is made after order confirmation and advance payment.
What payment methods do you accept?
All major cards, UPI, net banking and popular wallets, processed securely at checkout.
How can I contact you?
Call +91-9520883637 or email info@heegasports.com, Monday to Saturday, 9:00 am to 5:30 pm.
How do I track my order?
Log in and open My Orders in your account to see the status of every order, along with updates as it moves from packed to delivered.
Can I cancel my order after placing it?
If your order hasn't shipped yet, contact us quickly and we'll help. Full details are in our Cancellation, Return & Refund Policy.
Do you offer discounts for bulk or team orders?
Yes — for clubs, academies and bulk orders we're happy to prepare a custom quote. Reach out at info@heegasports.com or +91-9520883637.
How do I create an account or sign in?
Tap Login and continue with Google, or enter your phone number to receive a one-time OTP — there's no password to remember.
How do coins and Cricorians rewards work?
You earn coins on every purchase and can redeem them at checkout for up to 20% of an order. Track your coin balance, tier and progress under My Rewards in your account.
How do I update my delivery address?
Log in and go to Manage Addresses in your account to add or edit your delivery addresses at any time.