Frequently Asked Questions
Find answers to the most common questions below. We're here to help.
How do I create an account or sign in?
Tap Login and continue with Google, or enter your phone number to receive a one-time OTP — there's no password to remember.
How can I contact customer support?
Email us at info@heegasports.com or call +91-9520883637 (Mon–Fri 8am–4pm, Sat 9am–5pm). You can also reach us through the Contact Us page.
What payment methods do you accept?
All major credit and debit cards, UPI, net banking and popular wallets — processed securely through our Razorpay and CCAvenue gateways.
How do I track my order?
Log in and open My Orders in your account to see the status of every order, along with updates as it moves from packed to delivered.
How do coins and Cricorians rewards work?
You earn coins on every purchase and can redeem them at checkout for up to 20% of an order. Track your coin balance, tier and progress under My Rewards in your account.
Can I cancel my order after placing it?
If your order hasn't shipped yet, contact us quickly and we'll help. Full details are in our Cancellation, Return & Refund Policy.
Do you ship across India and internationally?
We ship across India and to most international destinations. Delivery options and charges are shown at checkout — see our Shipping Policy for details.
What is your return policy?
Items in original, unused condition can be returned as per our Cancellation, Return & Refund Policy. You'll find the full terms on our Refund page.
How do I update my delivery address?
Log in and go to Manage Addresses in your account to add or edit your delivery addresses at any time.
Do you offer discounts for bulk or team orders?
Yes — for clubs, academies and bulk orders we're happy to prepare a custom quote. Reach out at info@heegasports.com or +91-9520883637.